The City of Joburg Customer Care Internship Programme 2026 is a valuable opportunity for young graduates living in Johannesburg who want to gain practical experience in customer service, marketing communication, and public sector operations.

Offered within the Transport Department under the Marketing and Communication Branch, this internship provides structured workplace exposure for up to 18 months. If you are a City of Johannesburg resident with a Diploma or NQF Level 6 qualification and no work experience, this programme could be the ideal starting point for your career.

The closing date for applications is Friday, 27 February 2026, and applications must be submitted online.

About the City of Johannesburg Metropolitan Municipality

The City of Johannesburg Metropolitan Municipality is one of South Africa’s largest metropolitan municipalities. It is responsible for delivering essential public services, including transport, infrastructure, public safety, and community development.

Through internship programmes, the City of Joburg provides young graduates with real-world experience in municipal operations. These programmes aim to develop skills, improve employability, and create pathways into long-term careers in the public sector.

City of Joburg Customer Care Internship Programme 2026 Overview

Here are the key details of the internship:

• Position: Customer Care Internship

• Department: Transport

• Branch: Marketing and Communication

• Duration: Up to 18 months

• Location: 75 Helen Joseph Street, Old Mutual Building, Johannesburg

• Remuneration: R10 109.86 per month (basic stipend, no benefits)

• Eligibility: City of Johannesburg residents only

• Minimum Qualification: Diploma or NQF Level 6 in Marketing, Business Management, or Business Administration

• Experience Required: None

• Application Method: Online only

• Closing Date: Friday, 27 February 2026

This entry-level government internship is ideal for graduates seeking practical experience in customer service and municipal communication.

Minimum Requirements for the Customer Care Internship 2026

To qualify for the City of Joburg Customer Care Internship Programme, applicants must:

• Be a resident of the City of Johannesburg

• Hold a Diploma or NQF Level 6 qualification in:

  • Marketing

  • Business Management

  • Business Administration

• Have no prior work experience (entry-level position)

• Be willing to commit to the full internship duration

Meeting these requirements is essential before submitting your online application.

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Internship Stipend and Benefits

Interns selected for the programme will receive:

Monthly Stipend

R10 109.86 per month (basic stipend).

Workplace Exposure

Gain hands-on experience within the Transport Department.

Skills Development

Improve communication, administration, and customer service skills.

Career Foundation

Build a strong CV with recognized public sector experience.

It is important to note that the internship offers a basic stipend and does not include additional benefits.

Key Responsibilities of the Customer Care Intern

While duties may vary, interns can expect to:

• Assist with handling customer queries and complaints

• Support communication initiatives within the Transport Department

• Provide administrative assistance

• Help maintain service standards

• Engage with internal and external stakeholders

This experience will help develop practical customer service and marketing communication skills in a real municipal environment.

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Why Apply for the City of Joburg Internship 2026?

There are several reasons why this internship stands out:

• No experience required

• Competitive monthly stipend

• Government sector exposure

• Professional development opportunities

• Structured training environment

• Strong career-building opportunity

For graduates who want to enter public administration or customer service roles, this programme offers a meaningful start.

How to Apply for the City of Joburg Customer Care Internship Programme

Applications must be submitted online only before the deadline.

Prepare the Following Documents:

• Updated CV

• Certified copy of South African ID

• Certified copies of qualifications

• Any relevant supporting documents

Ensure your application is complete and submitted before the closing date. Late applications may not be considered.

Closing Date for Applications

The official closing date for the City of Joburg Customer Care Internship Programme 2026 is:

Friday, 27 February 2026

Applicants are advised to apply early to avoid last-minute technical issues.

Frequently Asked Questions (FAQs)

1. What is the City of Joburg Customer Care Internship Programme?

It is a government internship offered by the City of Johannesburg’s Transport Department to provide workplace exposure in customer care and marketing communication.

2. How long is the internship?

The programme runs for up to 18 months.

3. How much is the monthly stipend?

Interns will receive R10 109.86 per month as a basic stipend.

4. Who can apply for the internship?

Only residents of the City of Johannesburg who meet the qualification requirements can apply.

5. What qualification is required?

A Diploma or NQF Level 6 in Marketing, Business Management, or Business Administration is required.

6. Is work experience required?

No. This is an entry-level internship and does not require prior experience.

7. Where is the internship located?

The internship is based at 75 Helen Joseph Street, Old Mutual Building, Johannesburg.

8. How do I apply?

Applications must be submitted online through the official City of Johannesburg application system.

9. What department is offering this internship?

The internship is offered within the Transport Department under the Marketing and Communication Branch.

10. When is the closing date?

The closing date is Friday, 27 February 2026.